Effective date
25/08/2026
Information we collect
We may collect information you provide directly, including your name, email address, contact details, business information, booking information, and other information required to provide our services.
How we use it
- Create and manage your account
- Provide and administer our services
- Process bookings and payments where applicable
- Communicate with you about your account, bookings, or services
- Respond to questions, requests, and support enquiries
- Improve our Platform and services
- Send important service-related communications
- Comply with applicable legal and regulatory requirements
Third-party service providers
City Vibe may work with trusted third-party companies to support payment processing, hosting, communications, analytics, customer support, marketing, and other operational services.
Third parties may receive only the information reasonably required to perform the relevant service, subject to applicable agreements and legal requirements.
Business information from third-party platforms
When a business customer authorizes us to access information from a third-party platform such as Google Business Profile, we may access business name, location, contact information, business hours, categories, services, photos, descriptions, reviews, posts, and profile performance information.
This information is used only to provide the requested service, manage listings, prepare responses, create updates, monitor performance, and provide reports or recommendations. Business customers may revoke access through the relevant platform or by contacting City Vibe.
Data retention and deletion
We retain personal information only for as long as reasonably necessary to provide our services, resolve disputes, maintain records, or comply with applicable laws. Where applicable, you may request deletion of your personal information through our support channels.
Data security
City Vibe takes reasonable administrative, technical, and organizational precautions to protect personal and business information against unauthorized access, loss, misuse, alteration, or disclosure.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
User consent
By creating an account, submitting information, making a booking, or otherwise using City Vibe's services, you acknowledge that your information may be collected, processed, and used in accordance with this Privacy Policy.
Updates
We may revise this Privacy Policy from time to time. When changes are made, the updated version will be published with a revised effective date. Continued use of City Vibe after an update may constitute acceptance of the revised policy, where permitted by law.
Contact
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way City Vibe handles your information, please contact us through the contact details provided on our website.
City Vibe
Website: [Insert City Vibe Website]
Email: [Insert Support Email]