1. Use of the platform
City Vibe provides an online platform where customers can discover, book, and access services offered by Service Providers. You agree to use the platform only for lawful purposes and in accordance with these Terms.
You must also follow any reasonable instructions, policies, or guidelines established by the relevant Service Provider.
2. Customer responsibilities
- Provide accurate and complete information when using the Platform.
- Follow the instructions, policies, and conduct requirements of the relevant Service Provider.
- Attend appointments, classes, events, or other services as required.
- Behave respectfully toward Service Providers, staff, and other customers.
- Ensure you have any required equipment, documents, qualifications, or preparation before participating in a service.
City Vibe acts as a platform connecting customers with Service Providers and is not responsible for issues arising from a customer's failure to meet the requirements of a particular service.
Eligibility and accounts
You must be legally able to use the platform and are responsible for all activity under your account. Keep your login details private and notify us if you suspect unauthorized access.
Event listings
- Organizers are responsible for event content, pricing, timing, and venue details.
- We may remove misleading, harmful, or unlawful content.
- Listings may be reviewed or limited to maintain platform quality.
Content standards
All images, descriptions, and event details must be accurate, lawful, and not misleading. We may edit, limit, or remove content that breaks these rules.
3. Payments and bookings
Where payment is required, customers must make payments through the payment methods made available by City Vibe or as otherwise instructed by the applicable Service Provider.
Prices, booking conditions, cancellation policies, refund rules, and other payment-related requirements may vary depending on the Service Provider.
By making a booking or payment, you agree to the applicable terms presented to you at the time of purchase.
Payments and payouts
Payment flows, fees, and payout timing are shown during checkout and in the pricing page. Payouts depend on the selected plan and payment status.
You are responsible for keeping your payout information current and for checking payment history regularly.
Refunds and cancellations
Refund policies are determined by the event organizer unless otherwise required by law or platform rules.
Organizers must clearly state their refund and cancellation policy before customers complete a purchase.
Prohibited use
- Do not use the platform for fraud, unlawful activity, or misleading listings.
- Do not attempt to interfere with security, payments, or system access.
- Do not impersonate another person, business, or organizer.
- Do not upload harmful, abusive, or infringing content.
Fees and charges
Any plan fee, booking charge, or payment-related cost will be shown in the product pages or checkout flow. By continuing, you agree to the applicable charges for your selected plan or booking.
Third-party services
City Vibe may rely on third-party providers for payments, messaging, and related services. Their terms and service availability may affect your experience.
4. Privacy
Please review the City Vibe Privacy Policy to understand how information collected through the Platform may be collected, stored, used, and shared.
By using the Platform, you acknowledge that your information may be processed in accordance with the applicable Privacy Policy and law.
5. Intellectual property
The City Vibe Platform, including its design, branding, software, text, graphics, logos, and other materials, may be protected by intellectual-property laws.
Content supplied by Service Providers remains the property of the applicable Service Provider or its respective rights holder.
You may use such content only for its intended purpose. You must not copy, reproduce, publish, distribute, sell, modify, or commercially exploit any protected content without permission.
Service changes
We may change, pause, or discontinue features when needed to improve the platform, maintain security, or comply with legal or operational requirements.
Account suspension
We may suspend or restrict accounts that violate these terms, create risk, or abuse the service.
6. Disclaimers and limitation of liability
City Vibe provides the Platform on an "as available" basis and does not guarantee that the Platform will always be uninterrupted, error-free, secure, or available.
City Vibe does not guarantee the quality, suitability, accuracy, availability, or results of services provided by independent Service Providers.
To the maximum extent permitted by law, City Vibe will not be responsible for indirect, incidental, consequential, or other losses arising from your use of the Platform or your interaction with a Service Provider.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.
Limitation of liability
To the extent permitted by law, City Vibe is not responsible for losses caused by event cancellations, organizer actions, payment provider issues, or misuse of the platform.
Indemnity
You agree to cover reasonable claims, losses, or costs arising from your misuse of the platform, your listings, or your violation of these terms.
7. Changes to these terms
City Vibe may update, modify, or replace these Terms from time to time. Updated versions may be published with a revised effective date.
Your continued use of City Vibe after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
Updates
We may update these terms from time to time. Continued use of the platform means you accept the revised terms.
8. Governing law and disputes
These Terms will be governed by the applicable laws of the jurisdiction specified by City Vibe or, where applicable, the jurisdiction in which the relevant Service Provider operates.
Any dispute relating to these Terms or your use of the Platform will be handled in accordance with the applicable laws and dispute-resolution procedures.
9. Contact information
If you have questions, concerns, or complaints regarding these Terms or your use of the City Vibe Platform, you may contact City Vibe through the contact information provided on the Platform.
City Vibe
Website: [Insert City Vibe Website]
Email: [Insert Support Email]